Returns & Exchanges

At NeilMed Web Store, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day hassle-free return window for all unworn items with original tags. Our streamlined process ensures that returning or exchanging your apparel is as seamless as your shopping experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all labels and tags remain attached to the garments.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned fashion items, your refund or exchange will be processed within 5 to 7 business days.